About Universal Roofing & Contracting Inc.
Professional roofing services in Philadelphia, PA. Universal Roofing & Contracting Inc. provides quality roofing solutions for residential and commercial properties.
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Reviews & Ratings
Review Summary
Universal Roofing & Contracting Inc. has garnered a strong reputation among its clients, consistently praised for its quality workmanship, professionalism, and fair pricing. Customers frequently highlight the team's reliability and efficiency, with specific mentions of team member Joe Taylor for his empathetic approach during consultations. Many reviewers express satisfaction with the timely completion of projects and the company's commitment to clear communication throughout the process, making Universal Roofing a highly recommended choice for roofing services. While the majority of feedback is overwhelmingly positive, a few customers have raised concerns regarding communication and service execution. One client experienced issues with a lack of notification regarding a rescheduled service date, which led to unintended damage to their internet wires during the roofing process. Despite this isolated incident, they noted that the company responded promptly to resolve the issues, and their roof ultimately remained leak-free after heavy rainfall. This balanced feedback suggests that while Universal Roofing excels in many areas, there is room for improvement in communication and service management.
AI-generated summary based on 6 recent reviews
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Google Reviews (6)
Excellent roofing services in Pennsylvania. The team was professional, arrived on time, and completed the work efficiently. They explained everything clearly and delivered high-quality results. Very reliable and trustworthy roofing service—highly recommended.
Excellent service and excellent workers! My roof was done when they said it would be and the cost was reasonable. Extremely satisfied and would highly recommend them. Very pleased!
Universal did a great job on my new roof! I'm almost a year in with no issues. The team was very professional and the price was right where I expected it. Thanks, Jason!
I'm very satisfied with the work they did on my house many years ago. The contract and the recent work no issues and come right back out to take care of any issues that may develop quality work No Nonsense no scams they are my roofers!
I used Universal Roofing to redo my roof over about 8 or so years ago. After that, I had them come back for a coating (routine maintenance). Both experiences were very good! My mother has used them as well for the same work and has nothing but great things to say! We both highly recommend them.
When I scheduled the estimate for breezeway roof and gutter service, the receptionist was courteous. The roof inspector, Joe Taylor was on time and empathic towards my roofing needs. The initial day the roof was to be serviced was delayed due to a snowstorm. Joe called and told me someone would call to reschedule. Well, unfortunately that did not happen. Several days after the service delay and right before an important work virtual meeting, I got a knock on the door. It was Universal Roofing. I was not notified of the rescheduled date. The roof was snow covered and frozen with ice. They shoveled the roof and used a torch to melt the ice... AND MY Internet wires! The roofer did not bother to move the wires that were loose with plenty of slack. Due to the damaged internet wires, I had no internet service and as a result no virtual work meeting. My boss informed me that since I could not work (I needed internet service to work), I had to use personal leave time. Thank God Verizon replaced the damaged wires the following day at no charge. But still, I had to use personal time and for a day had no internet service at my home. The elbow portion of the gutter was replaced and hopefully will not need follow up services to repair the chalk. However, there is now standing water on the roof near the slant and that bothers me. I did not have standing water on the roof prior to Universal services. I hope this does not create a ponding problem on the roof in the future. Some of the water does not slope down as if used to, and I must wait for that water to evaporate. Overall after several weeks that included heavy rain, the breezeway roof has no leaks and issues were resolved in a reasonable amount of time.